If you follow me via social media then you’ve seen me tweet and Instagram about my malfunctioning unit and I promised I’d give an update to my original Huetiful Steamer review. Thanks to my dutiful blogging, I was able to search thru the L4L archives to find exactly when I received and began using my Huetiful Steamer, which was the week of 4/22/2012. I’ve used it weekly since then, missing only maybe two weeks total and on 9/29/2012 – about 5 months later – it was no longer working properly. Basically the heating element still works to boil the water but the steam escapes straight out of the resevoir instead of being directed through the plastic tube into the hood area. I recorded a video so you can see exactly what I mean:
If you look at either my original review or ANYONE else’s review on a steamer, you can clearly see heavy steam within and coming out from the hood, in my video the hood was barely steamed at all and my hair felt nothing. As I stated in the video, I attempted to contact them (twice) to see if there were any troubleshooting steps I could follow or at the very least if there was maintenance I should have been doing along the way just in case someone else was considering purchasing this unit. Per usual, I never received a response; which honestly is the most saddening part of this whole ordeal. If they won’t respond to those who THEY contacted to review their products in the hopes that we help promote their merchandise, then what can a paying customer expect? I wish Huetiful all the best in their business endeavors, however I will not be purchasing a new unit from this company. However, as you know I love the benefits of steaming so I will be buying a new unit from another, less expensive company. I will keep you updated, of course!